Returns, Refund & Replacements

Our Golden Rule Policy

At Shefali Ayurveda, we care deeply about taking care of our customers. In everything we do, we strive to put ourselves in your shoes, and treat you how we would wish to be treated. Here is how we make returns as simple and easy as possible:

Easy Returns

You have 30 days from the date of purchase to initiate a return of unopened and unused products. Please contact us at returns@shefaliayurveda.com with your order number, and we'll respond within 24 hours to guide you through the process.

Free Return Shipping

Never hesitate to purchase something that has the potential to heal you. We offer free returns if the product is not what you expected, or if you simply don’t need it anymore.

Rapid Refunds

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund immediately to your original payment method.

No Return on Used Products

To maintain hygiene, product integrity, as well as to protect the environment against excessive waste, we cannot accept returns on used products. We encourage you to try our samples or discovery sets before purchasing full-sized products to ensure it meets your needs.

Product Clearly Defective and/or Damaged? We’ve Got You Covered

If you receive a defective or damaged product, please contact us immediately within 24hrs of receiving the product at returns@shefaliayurveda.com with your order # and a picture and description of the damage/defect. After we review, we will send you a return label, and give you the choice of a refund or exchange.

Purchases With Samples

Samples whether they were given for free, or purchased, are not eligible for return. Use them or give them to friends or family!

Questions?

Don’t be shy, we’re here for you. Reach out to us anytime via email at care@shefaliayurveda.com. We’ll be sure to prioritize you and get back to you within 24 hours. You can also DM us on instagram at ayurvedic_haven. Additionally, we are happy to give guidance on which products may be best for you based on your needs and concerns. We are here to ensure you love your purchase, and that you are taken care of.